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VIRUS & SPYWARE REMOVAL

PROTECTING DESKTOPS, LAPTOPS & TABLETS
AGAINST VIRUSES, MALWARE & SPYWARE

THINK YOU MIGHT HAVE A VIRUS INFECTION?

Are you getting more and more pop-up windows? Has your homepage been changed to a different website from your usual one? Has your device slowed down? Does your Operating System (OS) continuously crash or do programs automatically start that you have never installed? These are all signs that you may be infected with a virus, malware or spyware.

HERE'S WHAT WE'LL DO

Remove viruses, spyware and other infections

Repair operating system issues and test for functionality

Perform critical system and driver updates

Install antivirus protection

Give advice on preventing future infections

WAYS TO GET VIRUS & SPYWARE SUPPORT

INSTORE - £50.00

Bring your device into store and we will carry out the virus & spyware removal and then contact you when it’s ready for collection.

COLLECTION - £75.00

We will collect your device carry out the virus & spyware removal and then contact you to arrange a suitable time to return it.

ONSITE - £95.00

We will come to you and carry out the virus & spyware removal service for a fixed cost at your home or workplace.

FREQUENTLY ASKED QUESTIONS

Do I need to make a reservation to bring my tech in for repair?

There is no need to book a time slot, just pop into the store during business hours, the store location and opening hours can be found here.

How do computers get viruses?

Typically, they can enter when you download or install an infected program or infected pirated music/movies/software, or through links and attachments in e-mails. They can also enter when you get a random pop-up window saying you have a virus, and you click on the Get Help Now link.

What's the difference between a virus and spyware?

Both are considered malicious software, or malware. Both can steal information and cause havoc with the performance of a computer.

A virus wants to infect your computer and spread to as many other computers as possible. Viruses are sometimes created to cause a major stir, or to bring attention to the creator, as they can deny service to websites and erase important file systems. Other viruses may send out spam emails or fake social media posts in your name that contain links that can infect others.

Spyware tends to be a more common issue for personal computers. It generally wants your computer to keep working so it can embed itself and track your usage or get you to visit specific websites through pop-up ads.

There is also something more vicious called ransomware that can lock you out of your computer or important files until you pay a sum of money.

How long will the service take?

Usually it takes approximately two working days to complete.

How can I avoid getting a virus or spyware?

Smart internet habits are key. Don’t click on links or attachments in emails or on social media that just don’t feel right or that seem too good to be true. If you get an e-mail or see a post from a friend that seems out of character and voice, do not click on anything within it.

Always pay attention to where e-mails are coming from, as some are disguised as coming from reputable companies. Do not open e-mails with poor grammar, spelling mistakes or dramatic alert language. If you’ve opened an e-mail that seems legitimate and you see these things, or the sender’s e-mail address is anonymous or doesn’t match what you would expect from the company, do not click on anything. If you need to confirm whether the e-mail is real, you can always contact the company by searching for their official website or phone number and ask if the e-mail is legitimate.

Each time that you download pirated music, movies and software, you are exposing yourself to a potential virus or spyware.

Also, if an outside source calls you out of the blue and asks for access to your computer, do not allow it. No reputable company will call you and ask to gain access to your computer without you contacting them first.

Is it possible my problem isn't a virus or spyware?

Yes, in many cases hardware issues can create similar looking problems with your computer, including slow performance, system errors and crashes and issues with starting up. During the diagnostic process, a technician will find the full extent of the problem to make sure that the correct repairs are carried out.