Exchanges and refunds

Returning your product because you changed your mind

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you an exchange or refund, if your returned product meets our terms and conditions.

For online and telephone purchases, we’ll refund the standard delivery charge if the full order is returned within 14 days.

Price Drop Refunds

If you buy an item from PC Technicians and we go on to lower the price (either online or in-store), you can submit a claim for a price drop refund. We can only accept these claims within 35 days of purchase

Returning a Faulty Item

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

If you require further assistance or wish to cancel your order please call 01491 825449.