Their support staff are only trained to deal with common wireless equipment difficulties connecting to the Wi-Fi built into their own broadband router. In general, broadband suppliers will be unable to help if you are using a different router to the one they supplied, e.g. to reach a wider area in your house or any other device not provided by them (repeaters, signal boosters, or powerline adapters)
In most cases the equipment isn’t setup right. This is especially the case for powerline adapters which work simply & reliably but can often be difficult to install.
Yes, we offer a 12 months warranty for the repair.
Unfortunately there are many sources of interference including microwave ovens, wireless speakers, computer monitors and cordless phones. A device’s location and building construction materials can also affect Wi-Fi performance. If possible, avoid barriers or change the placement of your Wi-Fi device for a clearer signal path.
They are the same thing. It’s simply an internet connection without wires. You can do everything that you would do directly plugged in to a router at home or in your workplace.