General Services & Repairs
What types of devices do you repair?
Yes, we service all major brands – including Apple, Dell, HP, Lenovo, Acer, and more. Whether it’s a hardware issue, software glitch, or performance slowdown, we’ll diagnose and fix it quickly.
Do I need to book an appointment, or can I walk in?
Walk-ins are welcome during business hours. For faster turnaround, you can also book a slot to pre-arrange drop-off and pickup.
How long do typical repairs take?
Most repairs are completed within 1–3 working days, depending on parts availability and complexity. We’ll always keep you updated and offer express options when available.
Do you offer same-day service?
Yes! For selected repairs, we offer same-day service – fast, friendly, and fuss-free. Just drop off your device between 8:30 and 13:00, and we’ll do our best to get it sorted the very same day. For urgent repairs, give us a call and we’ll let you know what’s possible.
Can you recover data from a damaged or dead device?
We can! Our data recovery service handles everything from accidental deletion to failed hard drives and liquid damage. Whether it’s a laptop, desktop, or external drive, we’ll assess the situation and attempt recovery using professional-grade tools. If recovery isn’t possible in-house, we’ll advise on next steps with full transparency.
Do you repair gaming PCs and custom builds?
Absolutely. We love working on gaming rigs and custom setups – whether it’s a cooling issue, graphics card failure, or performance upgrade. We treat each build with care and precision, and we’re happy to advise on future-proofing or component swaps to keep your system running at peak performance.
Setup & Installation
Can you help set up a new laptop or tablet?
Yes – we make tech setup simple. Whether it’s a Windows laptop, MacBook, iPad, or Android tablet, we’ll get it up and install any necessary updates, security settings, and essential apps. We also offer optional add-ons like antivirus, parental controls, and e-mail setup to tailor the device to your needs.
Do you offer in-home or business setup services?
We do! If you’re local to Wallingford or the surrounding area, we can come to you for home or office setup. From Wi-Fi configuration to printer installation and smart home devices, we’ll make sure everything works smoothly in your space. Just contact us to arrange a visit.
Will you transfer data from my old device to the new one?
Absolutely. We offer full data transfer services – including documents, photos, e-mails, and settings – from your old device to your new one. Whether it’s PC to PC, Mac to Mac, or cross-platform, we’ll handle it with care and ensure nothing important gets left behind.
Can you install and configure e-mail and calendars?
Yes – we’ll set up your e-mail accounts, calendars, and contacts across devices, including syncing with Outlook, Gmail, Apple Mail, and more. Whether it’s for personal use or business, we’ll make sure everything’s connected and working the way you need it to.
Security & Performance
Do you remove viruses and spyware?
Yes – we offer thorough virus and spyware removal for Windows and Mac systems. Whether it’s pop-ups, strange behaviour, or suspected malware, we’ll scan, clean, and secure your device using trusted tools and best practices. We also offer optional antivirus installation and security audits for added peace of mind.
Can you speed up a slow computer?
Definitely. If your computer’s crawling, we’ll diagnose the cause – whether it’s software clutter, outdated hardware, or background processes – and recommend the best fix. From SSD upgrades to system cleanups, we’ll breathe new life into your device and get it running smoothly again.
Do you offer tune-ups or performance checks?
We do. Our tune-up service includes a full system health check, software updates, startup optimisation, and hardware inspection. It’s ideal for keeping your computer in top shape and spotting potential issues before they become costly problems.
Is my data safe during repairs or upgrades?
Yes – your data is treated with the utmost care. We never access personal files unless requested, and we follow strict handling procedures to protect your information. For added security, we recommend backing up your data before any major repair, and we’re happy to help with that too.
Products & Accessories
Do you sell accessories like chargers, cases, and keyboards?
Yes – we stock a wide range of tech accessories, including chargers, cables, cases, keyboards, mice, and more. Whether you’re after something practical, stylish, or ergonomic, we’ve got options to suit every device and budget. Pop in or check online to see what’s available.
Can I reserve items online for Click & Collect?
Absolutely. Our Click & Collect service lets you reserve items online and pick them up in-store at your convenience. It’s fast, local, and hassle-free – perfect for grabbing essentials without the wait. Just look for the Click & Collect option at the online checkout.
Do you offer bundle deals for students or new users?
We do! Our Digital Starter Bundles and Back-to-School Prep packages are designed for students, first-time users, and anyone setting up a new device. Bundles include accessories, setup services, and optional add-ons – all at a discounted price. Ask in-store or check our seasonal promotions online.
Are your accessories eco-friendly or sustainably sourced?
Many of our accessories are chosen with sustainability in mind – from recycled materials to energy-efficient designs. We’re always expanding our eco-friendly range and clearly label products that meet our green standards. Plus, we offer recycling schemes for old tech and cartridges to help reduce waste.
Do you offer Same Day Delivery?
Yes – available Monday to Friday, 8:30–17:00 to all OX10 postcodes. Place your order online or in-store and select Same Day Delivery at checkout.
Payments & Returns
What payment methods do you accept?
We accept cash, card payments, Google Pay & Apple Pay in-store. For online purchases, we securely process all major credit and debit card payments through our website.
Do you offer gift cards?
Yes – we offer PC Technicians gift cards in a range of values, ideal for birthdays, holidays, or just saying ‘thanks’. They can be used toward repairs, accessories, setup services, or anything in-store. Available to purchase in person or online. Tech support has never been a more thoughtful gift.
What is your return and refund policy?
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. You can read our full Returns & Refund Policy here.
Do your in-store prices match your online prices?
All our prices in-store are matched with our online prices. Any promotions and discounts are also matched in-store with any online. We occasionally offer promotions and discounts online that may not be advertised in-store but these promotions and discounts will be honoured. Please note that offers can be subject to change at any time and we are not liable for honouring a discount after the promotion has ended.
Recycling & Sustainability
Can I recycle old electronics or printer cartridges with you?
Yes, bring in your old cartridges and equipment. Our recycling program makes it easy to dispose of used ink cartridges, unwanted computers, accessories, and small electronics. We ensure every item is recycled or repurposed through trusted partners, helping reduce e-waste and protect the environment.
Is there a limit to how much I can drop off?
We welcome all contributions to our recycling scheme, but for larger quantities – like multiple devices or bulk cartridge drop-offs – we kindly ask you to contact us first. This helps us manage space and ensure proper handling. Whether it’s one item or a boxful, we’re here to help you recycle responsibly.